On the rare occasion that we do receive a complaint, we take it very seriously.

If you have an issue with a product purchased via finance and we have been unable to resolve your issue,

please contact TradeHelp Ltd using the following details:

∙Write: Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT

∙Telephone: 01978 666887

∙E-mail: info@tradehelp.co.uk

If your complaint relates to the finance linked to your purchase you can still let us know

about this, but we will forward it on to your credit provider. Your credit provider will

acknowledge your complaint and investigate it thoroughly and issue their response within

eight weeks.

What to do if you can’t reach an agreement:

If you are not satisfied with the lender’s response to your complaint relating to the finance

agreement, you may be able to refer the matter to the Financial Ombudsman Service. You

must contact them within six months of the date of the lender’s final response letter to you.

They can be contacted in the following ways:

∙Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

∙Telephone: 0300 123 9 123

∙E-mail: complaint.info@financial-ombudsman.org.uk

Further details can be found on the Financial Ombudsman Service website: www.financial-

ombudsman.org.uk